Jon Frosty
Full Member
 Offline
Location: Alameda, Californication
Posts: 248
|
 |
« on: January 08, 2012, 08:02:07 PM » |
|
Hello Jason and Happy new year to you and the Tw team.
So much has changed in the vaping since I started and I am sure as well as for you!
But we used to see more of you and interactions with the forum etc... I know your busy but those were the good ol fun days of new and exciting products and methods for vaping.
I would like to suggest that may be you should put out a synopsis video of what to expect for 2012, tech and such coming to Tw.
It seems a little loose ended, products you might carry etc... are ok but it seems a little vague, some have a arrived etc (ego-c) but what else is going on and what should we expect?
What ever happened to the "Daper" Jason we looked forward to hearing from?
Just a suggestion!
Cheers
Jon
|
|
|
|
|
Logged
|
|
|
|
KentFog
Jr. Member
Offline
Location: Kent, England
Posts: 73
|
|
« Reply #1 on: January 23, 2012, 01:27:26 PM » |
|
From my experience today the company has lost its personal touch and is now just a corporate machine making as much profit as possible at the expense of its loyal customers. Thankfully the customers themselves are, as ever, helpful and generous and have pointed me in the right direction. When I asked Nathan on the phone today what happened to NickoTeen I got a response of 'Who?'.. yes ok...enough said  |
|
|
|
|
Logged
|
|
|
|
eddy-r3
Full Member
Offline
Location: Bewdley, UK
Posts: 108
|
|
« Reply #2 on: January 23, 2012, 01:53:10 PM » |
|
My first interaction with TW was superb, great service and great customer care.
Had 3 out of 5 duff CE3s to which i got the reply "send them back in the SAE that we will send out and we will test them"
Well ive already tested them and they're awful. So in the meantime ive had to go else where that is cheaper and spend another £10 i didnt need to spend on some CE3s that will work. So what was i meant to do in the 2 weeks it would take for you to "test" them and find out what ive already found out (they're awful)? Then either offer a replacement or a refund, if either is option (which i doubt since they sold as DOA).
Thing is, since i started using TW 3 weeks ago, i feel a lot has changed in the 3 weeks i did use them.
Shame really because in the 1st instance they really shone as a great company, but been let down since.
Many thanks TW for the support that you did give.
|
|
|
|
|
Logged
|
|
|
|
lordy
Sr. Member
Offline
Location: Cheltenham, UK
Posts: 710
Steve
|
|
« Reply #3 on: January 23, 2012, 02:05:01 PM » |
|
Wow... you're evaluating TW's consistency after 3 weeks as a customer? And you think things have changed in 3 short weeks? Don't forget they've just had a huge office/warehouse move to contend with! But besides, I don't see how any meaningful conclusions can be formed after just a few weeks and how many orders? One or two?
The other thing to remember is that although this is a TW forum, the staff in general don't trawl it - that's what moderators are for. Customer Service are contacted via the phone not via the forum. This is a forum for members, by members, and moderated by TW - it's not the main way of interacting with the business, just with the community.
|
|
|
|
|
Logged
|
|
|
|
eddy-r3
Full Member
Offline
Location: Bewdley, UK
Posts: 108
|
|
« Reply #4 on: January 23, 2012, 02:14:59 PM » |
|
lol 7 orders......im not arguing either way.
|
|
|
|
|
Logged
|
|
|
|
lordy
Sr. Member
Offline
Location: Cheltenham, UK
Posts: 710
Steve
|
|
« Reply #5 on: January 23, 2012, 02:18:49 PM » |
|
Lol well seven orders is a tad more than I'd have expected! But the point remains - they've had quite a lot of operational upheaval to contend with if you weren't aware  |
|
|
|
|
Logged
|
|
|
|
eddy-r3
Full Member
Offline
Location: Bewdley, UK
Posts: 108
|
|
« Reply #6 on: January 23, 2012, 04:58:54 PM » |
|
Which i 100% appreciate, fact is, im having problems with some CE3s which is a well known problem at the moment, ive been offered to send them back for 'testing' well ive personally tested them lol and they are at fault. So in the meantime im meant to either a) go without or b) buy some more. Which as most people would be, im a little stoked. It was a no hard feelings comment, it was an opinion that i chose to express in relation to a previous comment. If ive offended you then i do apologize, how its offended you i have no idea, and why a relatively big company like TW would care what i think is beyond me, but im sure they are grateful for your defense  Whilst on the subject, consistency is something that is easily measured, if its not the same twice then there is inconsistency, right? "Shame really because in the 1st instance they really shone as a great company, but been let down since." <---- is that not praise? As stated before, im not up for an argument and please, wind your neck in. |
|
|
|
« Last Edit: January 23, 2012, 05:14:13 PM by pillbox38 »
|
Logged
|
|
|
|
lordy
Sr. Member
Offline
Location: Cheltenham, UK
Posts: 710
Steve
|
|
« Reply #7 on: January 23, 2012, 05:06:03 PM » |
|
Eddy I don't know why you got the impression I was being anything other than 100% cordial with my last post, or thought I was being anything other than friendly. You need only look at my profile and my previous posts to see I'm not an agitator here.
I don't know why you got the wrong end of the stick but I assure you there was no offence intended. I don't tend to make enemies here and I'd quite like for that to remain the case.
|
|
|
|
|
Logged
|
|
|
|
|
pillbox38
|
|
« Reply #8 on: January 23, 2012, 05:11:07 PM » |
|
 I care as much as i always did, the fact that i am a little less personal (possibly) is because its really a time and energy thing, also after some arguments i had on other forums defending TW i decided to operate a little less visibly. The whole market is growing and it can be pretty murky at times with companies, not just TW moving from cottage industry to bigger more structured entities. This can mean as spotted by Jon that a business can appear to lose its personal touch. For example we have ex suppliers selling TW named goods as their own my trademarked fluid, (ie nick o Teen)things can get messy. Why would my new members of staff need to know this? But i agree Jon a little more from myself might be called for, there is a lot going on with product development, fluid development and retail premises development. Some i think its best to keep firmly under my hat till we are virtually there, in the past ive said too much, but off course saying nothing can be saying to little:) I will think about how i can keep that balance, thank you Jon for this thread its very relevant i think..
|
|
|
|
« Last Edit: January 23, 2012, 05:18:00 PM by pillbox38 »
|
Logged
|
|
|
|
eddy-r3
Full Member
Offline
Location: Bewdley, UK
Posts: 108
|
|
« Reply #9 on: January 23, 2012, 05:34:49 PM » |
|
Wow... you're evaluating TW's consistency after 3 weeks as a customer? And you think things have changed in 3 short weeks? Don't forget they've just had a huge office/warehouse move to contend with! But besides, I don't see how any meaningful conclusions can be formed after just a few weeks and how many orders? One or two?
The other thing to remember is that although this is a TW forum, the staff in general don't trawl it - that's what moderators are for. Customer Service are contacted via the phone not via the forum. This is a forum for members, by members, and moderated by TW - it's not the main way of interacting with the business, just with the community.
I found most of this post quite offensive actually, and like you i am very much NOT an agitator and very calm by nature, ive just spent far too much money on 'stuff' that a) didnt work or b) i didnt need (the latter being my own fault lol but it happens). To which i am sure you can understand my frustration, couple that with the need for a smoke (which i cant have) and wanting to vape, but failing due to faulty parts and supplies im a little bit annoyed to say the least. It was never in my interest to spark a row or cause any form of agitation through the forum, again not my style, what i was doing was expressing my own personal views and experiences from a company, to which i feel i have had enough money spent with and telephone/email correspondance with to enable me to get my own opinion, so being told otherwise was a little bit offensive, and being human the reaction to an offensive is a defensive, see previous post Many thanks Eddy |
|
|
|
|
Logged
|
|
|
|
|
pillbox38
|
|
« Reply #10 on: January 23, 2012, 05:40:07 PM » |
|
Eddy just very quickly re asking for goods back to be tested, its pretty standard practice. Not saying for one second you do not know what your doing re CE3s, but many do not.
I hope you can appreciate this and bear with us as we work on all our procedures, this includes our returns policy.
Thank you for your past, current and i very much hope future custom.
Its very much appreciated.
|
|
|
|
|
Logged
|
|
|
|
lordy
Sr. Member
Offline
Location: Cheltenham, UK
Posts: 710
Steve
|
|
« Reply #11 on: January 23, 2012, 05:46:08 PM » |
|
I re-read that post before posting my friendlier follow-up and realised it was harsh - I was hoping the tone of the follow-up would make it clear I wasn't trying to be provocative, but here we are. Apologies - I can assure you there was no offence intended.
Communication is less about the words you use and more about tone of voice, body language etc. Of course you get none of those things on a forum and therefore sometimes things don't come across as intended. This was one of those incidents. It was intended more as banter but obviously came across as obtuse.
Lol at least we can be grown up in the way we're dealing with it and not descend into a pointless slanging match, which is what would happen in some other places!
I guess a better way for me to put it would be to say that I've been a TW customer for over a year and although there's been the odd occasion where things haven't been up-to-scratch, it has soon been remedied. Stick with them a little longer and I'm sure you'll agree. I appreciate that doesn't help when you're in the middle of it!
|
|
|
|
|
Logged
|
|
|
|
eddy-r3
Full Member
Offline
Location: Bewdley, UK
Posts: 108
|
|
« Reply #12 on: January 23, 2012, 05:52:37 PM » |
|
Eddy just very quickly re asking for goods back to be tested, its pretty standard practice. Not saying for one second you do not know what your doing re CE3s, but many do not.
I hope you can appreciate this and bear with us as we work on all our procedures, this includes our returns policy.
Thank you for your past, current and i very much hope future custom.
Its very much appreciated.
Appreciated Jason Its fine, ill rebuy them purely for 1 reason, i need them now! lol ill be pulling my hair out other wise. In the 4 weeks ive been using PV's ive always used the CE3s and know them pretty well now so know if 1 is faulty or not, i appreciate that nothing is perfect and i really do appreciate the offer to test them and hopefully fix the problem, but for now ill give it a miss for my prior reasons, Time. I re-read that post before posting my friendlier follow-up and realised it was harsh - I was hoping the tone of the follow-up would make it clear I wasn't trying to be provocative, but here we are. Apologies - I can assure you there was no offence intended.
Communication is less about the words you use and more about tone of voice, body language etc. Of course you get none of those things on a forum and therefore sometimes things don't come across as intended. This was one of those incidents. It was intended more as banter but obviously came across as obtuse.
Lol at least we can be grown up in the way we're dealing with it and not descend into a pointless slanging match, which is what would happen in some other places!
I guess a better way for me to put it would be to say that I've been a TW customer for over a year and although there's been the odd occasion where things haven't been up-to-scratch, it has soon been remedied. Stick with them a little longer and I'm sure you'll agree. I appreciate that doesn't help when you're in the middle of it!
Ahh its fine, again like-wise its nice to see things like this handled in an adult manner I hope my reply wasnt too condecending and if it was, apologies Your right in regard the body language, it happens in emails and text messages all the time, easy mistake to make and in this case, easier to resolve |
|
|
|
|
Logged
|
|
|
|
KentFog
Jr. Member
Offline
Location: Kent, England
Posts: 73
|
|
« Reply #13 on: January 23, 2012, 10:34:50 PM » |
|
My apologies Jason for slating your company earlier in this thread. Your response on my other thread has restored my faith in your company and you are a gent for taking it on the chin.
For others on this thread who are not aware, I am currently in a state of high stress after losing my wife last week and I was behaving very irrationally this morning on this forum.
Trev
|
|
|
|
|
Logged
|
|
|
|
pufferfish
Hero Member
Offline
Location: the heart of Wales, U.K.
Posts: 1832
puffball
|
|
« Reply #14 on: January 23, 2012, 10:54:48 PM » |
|
Trev, don't beat yourself up, we've all heard much worse than your earlier post and you have an extremely stressful time going on... potentially losing your nicotine supplies would drive most of us into far worse rants than your polite observation.  I'm sure I'll speak for many forum users if I send you heartfelt sorrow for your loss and hope you will find much support and care from others during this time. Ellie xx |
|
|
|
|
Logged
|
|
|
|
|
pillbox38
|
|
« Reply #15 on: January 23, 2012, 11:26:55 PM » |
|
Trev please do not worry i thought you had a valid point to be fair, it concerned me that my customers thought i had somehow deserted them. I cannot imagine the states of mind you are currently moving through and again can only offer my assistance in spirit. Sounds crazy but there is a lot to be said for the power of thought, i will say a prayer of support for you tonight, please look after yourself and we will have platinum Ice again within the next 6 weeks, then we will never not have it again.
And if you feel the need to rant, do it, let the grieving and healing take any shape it needs to. I personally, now i know your situation would criticise nothing you might say over the coming months, keep strong and remember your wifes spirit will never die, its just the physical body we lose....Her spirit lives forever.
|
|
|
|
|
Logged
|
|
|
|
Jon Frosty
Full Member
Offline
Location: Alameda, Californication
Posts: 248
|
|
« Reply #16 on: January 24, 2012, 07:32:41 AM » |
|
I care as much as i always did, the fact that i am a little less personal (possibly) is because its really a time and energy thing, also after some arguments i had on other forums defending TW i decided to operate a little less visibly. The whole market is growing and it can be pretty murky at times with companies, not just TW moving from cottage industry to bigger more structured entities. This can mean as spotted by Jon that a business can appear to lose its personal touch. For example we have ex suppliers selling TW named goods as their own my trademarked fluid, (ie nick o Teen)things can get messy. Why would my new members of staff need to know this? But i agree Jon a little more from myself might be called for, there is a lot going on with product development, fluid development and retail premises development. Some i think its best to keep firmly under my hat till we are virtually there, in the past ive said too much, but off course saying nothing can be saying to little:) I will think about how i can keep that balance, thank you Jon for this thread its very relevant i think.. Got your back Jason! your a good man Jason and you run a good company. I certainly did not intend this to be a critical thread, I have a wry sense of humor and it sometimes gets in the way or has unintentional consequences (my bad) But i believe in free speech and folks vent if u must Jason has thick skin. But for the record I meant no Malice. How ever ya did put out some very interesting videos regarding the Tech on the horizon, and thus my ribbing you. But it was very nice hearing from you! I hope you did well in china and the bounty will be arriving soon from your latest voyage! Welcome back and of course hope to hear from you soon! Jon |
|
|
|
|
Logged
|
|
|
|
Jon Frosty
Full Member
Offline
Location: Alameda, Californication
Posts: 248
|
|
« Reply #17 on: January 24, 2012, 07:42:10 AM » |
|
I care as much as i always did, the fact that i am a little less personal (possibly) is because its really a time and energy thing, also after some arguments i had on other forums defending TW i decided to operate a little less visibly. The whole market is growing and it can be pretty murky at times with companies, not just TW moving from cottage industry to bigger more structured entities. This can mean as spotted by Jon that a business can appear to lose its personal touch. For example we have ex suppliers selling TW named goods as their own my trademarked fluid, (ie nick o Teen)things can get messy. Why would my new members of staff need to know this? But i agree Jon a little more from myself might be called for, there is a lot going on with product development, fluid development and retail premises development. Some i think its best to keep firmly under my hat till we are virtually there, in the past ive said too much, but off course saying nothing can be saying to little:) I will think about how i can keep that balance, thank you Jon for this thread its very relevant i think.. Got your back Jason! your a good man Jason and you run a good company. I certainly did not intend this to be a critical thread, I have a wry sense of humor and it sometimes gets in the way or has unintentional consequences (my bad) But i believe in free speech and folks vent if u must Jason has thick skin. But for the record I meant no Malice. How ever ya did put out some very interesting videos regarding the Tech on the horizon, and thus my ribbing you. But it was very nice hearing from you! I hope you did well in china and the bounty will be arriving soon from your latest voyage! Welcome back and of course hope to hear from you soon! Jon oops sorry Jason one more item, Just a want to plant a simple subliminal here and now, and i quote "306 atomizers" 306 atomizer low resistance" "306 atomizers" "low resistance" repeat........... Cheers and have a nice day! jon |
|
|
|
|
Logged
|
|
|
|
|
pillbox38
|
|
« Reply #18 on: January 25, 2012, 05:03:21 PM » |
|
|
|
|
|
|
Logged
|
|
|
|
lordy
Sr. Member
Offline
Location: Cheltenham, UK
Posts: 710
Steve
|
|
« Reply #19 on: January 25, 2012, 05:50:43 PM » |
|
Very nice! I'll take one.
Was going to get a torpedo but am thinking now that I'll 'make do' with my booster on a pass thru and get a bunch of these puppies instead.
Think the trades board may be getting a few items posted to it imminently...
|
|
|
|
|
Logged
|
|
|
|
Jon Frosty
Full Member
Offline
Location: Alameda, Californication
Posts: 248
|
|
« Reply #20 on: January 26, 2012, 07:57:51 AM » |
|
Wonderful!!! just remember....306 atty's 306 atty's....repeat..... I am putting a order in as soon as i am done with post...I am really happy for tw.......made in Uk is ok by me....wish companies here in the usa would follow suit and do the same as you... I am from detroit michigan originally and I remember all that it meant for something to be made in the usa....its important for the product and the consumer, it employees your people too... you remind me of Henry Ford....Keep up the good work!!! sincerely Jon |
|
|
|
|
Logged
|
|
|
|
eddy-r3
Full Member
Offline
Location: Bewdley, UK
Posts: 108
|
|
« Reply #21 on: January 26, 2012, 08:07:46 AM » |
|
You know, its little things like this that make customers stick with TW Its good to see someone who is TRUELY passionate about a) Their customers and b) What they do. Good job guys, think ill be sticking about for a LOOOONG time! |
|
|
|
|
Logged
|
|
|
|
Jon Frosty
Full Member
Offline
Location: Alameda, Californication
Posts: 248
|
|
« Reply #22 on: February 03, 2012, 06:27:47 AM » |
|
Thank you so much Jason! That was extremely thoughtful and i must say I received my dct tank last week and today I received my torpedo, and to give you my initial review, WOW! very nice! Working good although the carto that came with the tank was a dud, The second works like it should. Now i am off and swimming through juice like a happy vapor should. Furthermore my torpedo is stellar using the 306 atty and the atties it came with! Kudos once again! Sincerely Jon. |
|
|
|
|
Logged
|
|
|
|
|
