pcsangel64
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« on: February 23, 2011, 03:04:24 PM » |
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I've emailed to info@.... and returns@.... regarding a recent order and haven't gotten a reply back. I'm sure they're really busy, however, I need to return 2 automatic batteries as they are not working properly. Any suggestions?
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HillBill
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« Reply #1 on: February 23, 2011, 03:08:56 PM » |
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Have you tried ringing them? I know that they can get a bit backed up on orders sometimes so a phone call alerts them to your email.  Are you UK or USA? |
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racy
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Location: Bradenton, Florida
Posts: 581
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« Reply #2 on: February 23, 2011, 03:35:11 PM » |
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Hi Sorry for the issue you have been having. Can you please email partner@totallywicked-eliquid.com?. I do not have enough information to comment at the moment but once I have your name and email address rest assured I will investigate this and ensure you receive a response. |
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pcsangel64
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« Reply #3 on: February 23, 2011, 03:54:00 PM » |
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US. And just sent email to partner@totallywicked-eliquid.com. Thanks for your response. PS: Just seconds after I sent an email to parnter@.... I received an email and RMA form from customer service. |
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« Last Edit: February 23, 2011, 03:55:46 PM by pcsangel64 »
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blindsoup
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Location: New York
Posts: 896
SR Atty -Tornado Booster mixed with PR American Red Tobacco = :)
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« Reply #4 on: February 23, 2011, 04:09:34 PM » |
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TW has never failed me on the Customer Service/Support side of things....glad to hear yours is in the process!
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"I love this COMMUNITY!"
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pcsangel64
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« Reply #5 on: February 23, 2011, 04:59:58 PM » |
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They've been awesome with me in the past as well.
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denali
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« Reply #6 on: March 17, 2011, 01:14:48 AM » |
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I've run into the same problem.
Calling ends in a interactive voice response unit with all of its mailboxes full.
Tweeting ends in no response.
Emailing has received no response thus far (email was sent at 11:12am EDT on 3/16/11).
Is the US shop still an ongoing concern?
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maria d
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« Reply #7 on: March 17, 2011, 02:34:13 AM » |
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i have had no problem with getting through to the shop, every time i called someone answered the phone. they have resolved all problems i have had,and answered all my questions. i have found their customer service the best, not just from a e-cig company,but of any company .
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denali
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« Reply #8 on: March 17, 2011, 02:39:22 AM » |
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i have had no problem with getting through to the shop, every time i called someone answered the phone. they have resolved all problems i have had,and answered all my questions. i have found their customer service the best, not just from a e-cig company,but of any company .
That's great to hear. I'd like to experience this customer service of which you speak, but so far I'm having difficulty coaxing them out. I'm curious... Was the last time you spoke with someone there this week? Thanks! |
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maria d
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« Reply #9 on: March 17, 2011, 03:27:58 AM » |
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i have had no problem with getting through to the shop, every time i called someone answered the phone. they have resolved all problems i have had,and answered all my questions. i have found their customer service the best, not just from a e-cig company,but of any company .
That's great to hear. I'd like to experience this customer service of which you speak, but so far I'm having difficulty coaxing them out. I'm curious... Was the last time you spoke with someone there this week? Thanks! i spoke to them on monday at about 4pm. |
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denali
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« Reply #10 on: March 17, 2011, 12:19:38 PM » |
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i spoke to them on monday at about 4pm.
Odd. The number I called was (888) 761-9425. Is that the correct number? Thanks, D |
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maria d
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« Reply #11 on: March 17, 2011, 01:18:24 PM » |
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i spoke to them on monday at about 4pm.
Odd. The number I called was (888) 761-9425. Is that the correct number? Thanks, D i just called them , the time was 9:15 am ny time....and dan answered the phone, so they are there, someone will answer the phone. i told them you tried to get through, they had no idea of any problem. i hope this helps....i called 1-888-761-9425 |
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racy
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Posts: 581
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« Reply #12 on: March 17, 2011, 03:24:34 PM » |
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Sorry you have been having problems getting through to the office. We have been having some extensive training sessions over the past couple of days with the aim of improving our all round abilities to service our clients However the counter effect to that was we were unable to answer the phones. which of course caused a backlog. We are working hard to catch up, Our staff are newly inspired and we believe taking the time out has been very productive. Please feel free to email me directly on partner@totallywicked-eliquid.com and I will be happy to personally deal with any issues or concerns you have Thanks Stacey |
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denali
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« Reply #13 on: March 19, 2011, 08:50:23 PM » |
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Sorry you have been having problems getting through to the office. We have been having some extensive training sessions over the past couple of days with the aim of improving our all round abilities to service our clients However the counter effect to that was we were unable to answer the phones. which of course caused a backlog. We are working hard to catch up, Our staff are newly inspired and we believe taking the time out has been very productive. Please feel free to email me directly on partner@totallywicked-eliquid.com and I will be happy to personally deal with any issues or concerns you have Thanks Stacey Hi Stacey, Noemi was able to help me. I truly appreciate her help. She was extremely kind!  However, there does seem to be another issue. Wicked's payment processor, Servebase, seems to have a problem with the Chrome web browser. At the end of processing, it doesn't redirect back to Wicked's website to complete the transaction. As a consequence, I have two payments in suspense with Servebase and no idea how to get them back. If you can assist me with that, I would truly appreciate it. Thanks, denali |
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HillBill
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« Reply #14 on: March 20, 2011, 01:25:05 AM » |
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Hi Stacey, Noemi was able to help me. I truly appreciate her help. She was extremely kind! However, there does seem to be another issue. Wicked's payment processor, Servebase, seems to have a problem with the Chrome web browser. At the end of processing, it doesn't redirect back to Wicked's website to complete the transaction. As a consequence, I have two payments in suspense with Servebase and no idea how to get them back. If you can assist me with that, I would truly appreciate it. Thanks, denali Eek that sounds nasty. I bet its affecting a lot of people too. I hope it gets sorted out quickly!  |
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