leaked bottle of fluid in my new kit

[real-player]

got my kit today only orded it yesterday excellent service the only problem is my eliquid has leaked and i have only half a bottle left dont know what to do dont want to send it back plz help

[Customer Service Rep (UK)]

sorry to hear that. Please call the CS team, we will be more than happy to replace any lost liquid.

08456029661 - UK
1-888-761-9425 - USA

Thanks
Louise

[real-player]

thanks for that i rang them and there are going to send me another  bottle of  e juice  THANKS AGAIN

[Kenneth131]

any word on why this happens?

Iv had this a few times myself and contacted CS who were brilliant but the e liquid manufacturers spent money on a new capping device yet it seems it hasn't solved the problem.

Would it be better to keep the glass bottles, i know Jason loves them, but find new suppliers of caps?

[real-player]

yes they defo need to find caps that are totally air tight i think it happens because of the child res cap they can loosen with the plastic seal and leak tw needs to sort this problem out but im still happy with tw keep vaping

[Knoton]

An idea could be to put tape around the cap when transporting them. during shipment...?