Let me explain why I'm leavening..

[doglips]

I placed a order Saturday...I really believe this will be the last one...

I just find myself so frustrated with TW's customer service and shipping that wifee poo even ?? why I reordered from TW again...

Let me explain why I'm leavening..

BTW  I live on east cost of Florida so not like package is being shipped across the country.

Order #538720 was sent with insufficient postage (75 cents)...this sent the USPS into ping pong mode...2 weeks later 2 usps "case" numbers...and 4 calls to TW.usps returns the package to TW..ok we will send out replacement order TODAY...that was a Friday morning  Order #545590 the replacement went out TUESDAY... 5 days later is not "today"... I spent a good 2 or 3 hours on hold with usps  I really feel that  once I called TW told them know the order was having issues..TW should have pulled up the tracking # and contacted USPS..

Order #543321 instructions said...Special Instr.
Please send via UPS..I do not want it shipped by USPS. thank you.

yet was sent out USPS...

I send e-mails about lost orders...no one calls...call ok  xyz will call up back...next day still no call...I even notice on the ask TW section..someone complains...the reply is call us...I deal with a lot of people as a Air Conditioning company...and when I learn a customer is upset..I call them....I just don't get it...people who post here..the TW team can easily access their e-mail and in my case cell phone number...why should a customer be expected to call ..they let you know the issue...email or call the customer.

Quite frankly at first I blamed USPS..then figured typical Florida low paid workers making mistakes,  now I actually lean towards all the problems being intentional..I give up..

me and my $$ will find a new place to go...

[Customer Service Rep (UK)]

I am very sorry to hear about the problems you have been experiencing with your orders.
Please call the CS team directly as soon as possible so that we can investigate further for you.

info@totallywicked-eliquid.com
+18887619425

Thanks
Louise

[doglips]

I am very sorry to hear about the problems you have been experiencing with your orders.
Please call the CS team directly as soon as possible so that we can investigate further for you.

info@totallywicked-eliquid.com
+18887619425

Thanks
Louise

like I said in my post...customer gets this respons all the time..and I have called...a

[pufferfish]

Jeez, doglips, you want blood?
If TW Customer Services are not good enough for you, I challenge you to find better.... do let us know but I won't be holding my breath.

[Customer Service Rep (UK)]

would you like to email me with your details drectly and I will either have someone call you or email you back asap.

louise@totallywicked-eliquid.co.uk

Thanks
Louise

[ceekay27]

Jeez, doglips, you want blood?
If TW Customer Services are not good enough for you, I challenge you to find better.... do let us know but I won't be holding my breath.

Do you know... no offence, but sometimes I think you need to back off and let people vent their frustrations.
People have problems, they happen. doglips has posted in the ask TW team section, I don't think he deserved that
reply from you.

I love TW and have never had any problems with CS, but sometimes, stuff happens!
I have noticed now on a couple of threads, if someone says something against TW you jump straight on them. Not everyone
has exceptional experiences with TW, you may get a bad experience one day!
Pufferfish I think that you should accept that this forum isn't just a place to sing TWs praises, but also to help sort out problems that
may arise....
My goodness if a newcomer reads your response here, you'll scare them away!

[pufferfish]

My goodness if a newcomer reads your response here, you'll scare them away!

Awww, ceekay, I wouldn't want to do that.....
It seems to me that CS bend over backwards to help
I get frustrations and bad days too....
It's nice to be human
 

[Musikron]

 I too am VERY unhappy with the way TW has treated me as a customer. (Poor shipping, poor CS, refusal to stand behind your advertised warranty and being called a liar by a CR rep) I do however love this forum, so after I try out some other vendors I will let you know what I find.

[Customer Service Rep (US)]

Muskiron... I wanted to assist you and have posted on 2 other posts for contact to resolve these issues.  My Direct number is 888-761-9425 or email at info2@totallywicked-eliquid.com. I look forward to assisting you in resolving these issues.

[ceekay27]

Awww, ceekay, I wouldn't want to do that.....
It seems to me that CS bend over backwards to help
I get frustrations and bad days too....
It's nice to be human
 

Maybe you should let people be human then?

CS do sometimes bend over backwards to help, but no one
knows exactly what happens in each case. And I think everyone
should be allowed to express their feelings, good and bad.

Life isn't always picnics and roses, it would be a very boring forum
without a few black clouds too!
Let these guys get rid of their frustrations, it's better than bottling it up

[Tara]

Sometimes it just isn't CS' fault; I had a problem a while back, within seconds of placing an order I did a second which was when I noticed that the "alternative" delivery address I'd put in a week before (I was staying at my mums) was still in place; the girl on the phone promised me she would amend the orders. I know she did do this, but it is an manual note on the system as when I finally got the package a week later (via my elderly mother who posted it on) and the reason I know she did this is because a 2nd label was also stuck on the package with my name and the first line of the desired delivery address, shame it wasn't the full address and shame it wasn't placed over the standard shipping label, so the courier sent it to the full address on the original label, BUT it wasn't CS' fault, packing was to blame, AND when I phoned CS again to complain that my elderly mother (who watched my father die from certain habit related illnesses and is therefore full of the praises of TW) has struggled out on a bad health and mobility day to post my supplies on rather than see me go without, they were beside themselves with apologies and refunded me the postage.

CS can only do what they can do, sometimes other links in the chain fall down Doglips, we all know how hectic this time of year can be, give 'em a chance, if your still having problems in say the end of Janurary I will be the first to stand up and say you have a right to rant, but this is a really s*itty time of year to work in retail and CS.

xXx

[hachieroger]

Julie...I luvs me a girl with passion  

[wannakickit]

Sometimes it just isn't CS' fault; I had a problem a while back, within seconds of placing an order I did a second which was when I noticed that the "alternative" delivery address I'd put in a week before (I was staying at my mums) was still in place; the girl on the phone promised me she would amend the orders. I know she did do this, but it is an manual note on the system as when I finally got the package a week later (via my elderly mother who posted it on) and the reason I know she did this is because a 2nd label was also stuck on the package with my name and the first line of the desired delivery address, shame it wasn't the full address and shame it wasn't placed over the standard shipping label, so the courier sent it to the full address on the original label, BUT it wasn't CS' fault, packing was to blame, AND when I phoned CS again to complain that my elderly mother (who watched my father die from certain habit related illnesses and is therefore full of the praises of TW) has struggled out on a bad health and mobility day to post my supplies on rather than see me go without, they were beside themselves with apologies and refunded me the postage.

CS can only do what they can do, sometimes other links in the chain fall down Doglips, we all know how hectic this time of year can be, give 'em a chance, if your still having problems in say the end of Janurary I will be the first to stand up and say you have a right to rant, but this is a really s*itty time of year to work in retail and CS.

xXx

What utter rubbish. . . . end of January indeed. CS do not always do what they can do!

I've had problems with dual coil mega carto's and have a thread on this forum about it. I feel badly let down by TW. They know very well there a re issues with these items, yet failed to give me any assurance things would improve, and would only replace one of the 2 faulty boxes. After I've got those I'm off to shop elsewhere

[doglips]

I had a nice talk with Chris and got the issues sorted out..nice guy easy to deal with..and life is good now and everyone is happy.

One thing this form is great for is that the company can learn when the system needs some oil....every company has at some point a unhappy customer....for must companies..they don't get a chance to learn why...customer just fades away....and  just look at phone book from 2 years ago...lose too many customers and the company fades away....


Puffer fish..try decalf...medication....maybe watch some Painting with Bob Ross DVD's 

[cyborg]

Glad to see you got things sorted doglips.
Are you still leaving ?

[doglips]

cyborg Im goig to hang around,,,

[blindsoup]

That was great, that doglips posted that he would like a call instead of being told to call...the very next post was TW CS posting for dog to call them.....lol - got a kick out of that.  I am however glad to see that your situation has been resolved. I have never had an issue with TW CS, but that does not mean they are perfect.

[pufferfish]

Puffer fish..try decalf...medication....maybe watch some Painting with Bob Ross DVD's 

LMAO Lippy, was that our first tiff ?
Good to see your sensayuma isn't damaged

[doglips]

Group Hug!!
 

[ceekay27]

Julie...I luvs me a girl with passion  

Awwww Mr Clive Slaughter.... I got plenty of that! 

Glad you got it sorted dogslips, see without this thread dogslips would have just headed off into the sunset without
having the chance to get things put right!

Yayyyy Group hug!!!