Thanks for nothing.

[King of Villains]

I switched to cartomizers a few months back, and I realize that sometimes they arrive DOA.  Well, I ordered 3 different packs of 3 pack cartos and every single pack had a dead one in it.  That's a whole pack.  Not to mention the lost fluid (about 5-6ml).  But I accepted it.

Then I switched to the DCT and it worked great with the carto that came with it.  Last week, I ordered a 20ml bottle of fluid along with 2 replacement DCT cartos.  They got here Monday and I had to switch to one of them today.  Both of them screwed up!  Won't wick, burn, burn, burn.  My throat feels like I've swallowed razor blades...and I just lost almost half my 20ml bottle of liquid because of it.

To make matters worse, I haven't had a cigarette in 6 months!!!  SIX GOD DAMN MONTHS!  And now, I'm probably gonna' have to go buy a pack because of crap quality control.  I spent my last allotted money for liquid and cartos for 2 weeks on that order.  And now, you've cost me MORE money!  Now I don't know whether I can trust to order from you again, which sucks even more!

This is completely unacceptable.  I'm in a whole new realm of pissed off right now.

[Maff]

Use condom method to fill new cartos - ensure it's soaking through.

You can get replacements for everything that's DOA

[King of Villains]

Use condom method to fill new cartos - ensure it's soaking through.

You can get replacements for everything that's DOA

What's the condom method?

[cyborg]

Sorry to see you are having problems King of Villains, I understand your frustration.
My suggestions for what they are worth, I am not saying you didn’t do this, only a suggestion.

If you have a multimeter you can test the resistance to see if they are DOA.

Take time when priming the carto, get it really full.

It is worth looking to see if the carto wants topped up if you get a burnt taste.

That is what I did & I have two on the go working brilliantly so far.   

[King of Villains]

Well, I can tell you that I filled them to the point that a few drops dripped out the end, as I always do with cartos...then blow through to get the excess out on a paper towel.  Both absorbed and went through fine...but nothing but dry burn.  I threw both of them out in the trash.  They're gone now, which I'm sure TW would want them back if they exchanged them.  I threw them out because it said they were shipped DOA, which I would take as meaning they won't replace them.  And for some reason, I just can't see them sending me a free bottle of liquid to replace what I lost.

I hate that I have to go to the gas station.  I could absolutely beat the s*** outta' someone right now.

[King of Villains]

Sorry to see you are having problems King of Villains, I understand your frustration.
My suggestions for what they are worth, I am not saying you didn’t do this, only a suggestion.

If you have a multimeter you can test the resistance to see if they are DOA.

Take time when priming the carto, get it really full.

It is worth looking to see if the carto wants topped up if you get a burnt taste.

That is what I did & I have two on the go working brilliantly so far.   

I don't have a multimeter.  I primed them as I do all cartos, which has never failed me when they actually work.  This is beyond frustration.

[Maff]

condom is the only way to ensure they're filled mate - after initial fill, leave for a few minutes (some leave overnight) - attach to battery - vape for a short while - re-condom a few extra drops - and you're good to go! I normally use 1 carto over 4 days - dcc about 6 or 7 days.

[King of Villains]

condom is the only way to ensure they're filled mate - after initial fill, leave for a few minutes (some leave overnight) - attach to battery - vape for a short while - re-condom a few extra drops - and you're good to go! I normally use 1 carto over 4 days - dcc about 6 or 7 days.

This was over the span of about 2 hours.  I always set them down after I fill them to let them settle, then I'll add a few more drops and wait about 5 minutes.  Never had to wait longer than 10 for them to work properly.  And my cartos last me between 1-2 weeks usually.  Either way, they're gone now, and I have no backups because I couldn't afford them.  Shouldn't even spend the $5.50 + tax I'm about to, but I have no other option.

[RichJr]

Hey king your not alone. I had to cave at the beginning and buy smokes. I didn't back my supply up like I should have. There has been a lot of people that have had to buy a pack to hold then over till new gear arrives. As long as you know vaping is for you I wouldn't worry. Just don't ge to comfy with the ashes. Come back to us asap.

[King of Villains]

Hey king your not alone. I had to cave at the beginning and buy smokes. I didn't back my supply up like I should have. There has been a lot of people that have had to buy a pack to hold then over till new gear arrives. As long as you know vaping is for you I wouldn't worry. Just don't ge to comfy with the ashes. Come back to us asap.

Well, first off, I don't have the funds to overly backup my supply, nor do I feel like I should have to.  See, I have this weird concept that when I purchase something, I expect it to work, and if it doesn't, then it should be replaced by the person/company who sold it to me.  This DOA policy is absolute nonsense.  Wouldn't it be great to have a job where a 33% rate of failure is acceptable?  Also, I shouldn't have to own a multimeter, or have to service anything that I purchase past filling it with liquid, charging it, and cleaning connecting parts.  Otherwise, sell it for 70% less unassembled, and I'll learn how to put 'em together when they get to my house.  At least if they didn't work then, it would be my own fault.

Also, it's unacceptable that I will have to smoke cigarettes again after 6 months.  This isn't the beginning.  That was the whole point of switching.  I thought vaping was for me, but if I can't rely on the money I'm spending to serve me well, then it's not really worth it.  At least with a cigarette I know what I'm getting up front.  There's no deception, no DOA policy, and no waste...other than the extra money that it's costing me...but then again, I guess the old sayings hold true.  You get what you pay for, and if it seems too good to be true, then it probably is.

This has really left a bitter taste in my mouth, both figuratively and literally.

[RichJr]

I could send you a 510 atomizer and 5ml of juice if you need. I have stock collecting dust.

[King of Villains]

I could send you a 510 atomizer and 5ml of juice if you need. I have stock collecting dust.

I appreciate the gesture man, but it's not your responsibility to make up for the mistakes of others.

[RichJr]

I'm don't mean to make up for TW, I look at it like I'm offering assistance to a fellow vaper. If you change your mind send me a pm.

[VicP]

Rtsjr you are so lovely.

[King of Villains]

I'm don't mean to make up for TW, I look at it like I'm offering assistance to a fellow vaper. If you change your mind send me a pm.

I still have half my liquid left.  But no way to make use of it, unless I drink it.  This whole situation has really just set me off.  I fear there's an underestimation of how disgusted and pissed I am that a cigarette actually has to touch my lips again.  I'm leaving it on TW to figure out a way to make this right.  There are employees on this forum.  They'll see this, and they can decide which course of action should be taken.  Do we make an attempt to repair the relationship, or do they willingly toss aside a once loyal customer who sent so many people here and promoted them for free, as have many of  you?  I guess in the grand scheme of things, I don't really matter much in their profit margin, but I can assure you, this will now be the experience I relay to people when they ask why I started smoking again, with the same intensity and conviction with which I used to tell people to check the site out.  This has cost me more than just money.

Again, I appreciate the gesture, but I can't accept something for nothing.  I simply can't.  And I have nothing to offer in return.

[Knoton]

It is to bad but unfortunately a fact that a lot of vaping stuff has inconsistency problems.
However TW is almost never difficult if you give them a call and tell about your problems.
There have been a lot of people complaining about something and once they was persuaded to
give TW a call things worked out for them.
why not give them a call?

People on this forum is very nice and careing.
I live in a country there it is impossible to get syringes, there is no way for me to get them.
I have got some syringes from a member of this forum and several others have offered their help.

You say you cant take something for nothing.
Dont forget that a lot of people just love to be helpful and to be able to do that is not nothing.
They get the pleasure of being able to help out. that is a lot. To me any way for sure.
I am sure you yourself will give a helping hand when you are able, maybe not to the same person
but another.

Hope things work out for you 

[King of Villains]

Okay, while I'm still extremely pissed about having to smoke cigs again, I figured I'd follow your advice and call them, because if worse comes to worse, at least I could voice my anger to someone in the office right?

Well, now I feel like an @#$% for not calling them immediately.  The lady I spoke to said that since I've never had an issue before and I had just received my order 2 days ago, even though I threw the 2 cartos away, they'd send me replacements, as well as a 10ml bottle of my 36mg Cherry to replace the fluid I lost.  That phone call didn't even last 5 minutes.

Still pissed about the smokes, but TW has totally fixed my issue with them.  She also said that if I have any future issues with the DCT cartos, send them back and they'd take care of it.

Lesson learned.  From now on, even if there's a doubt that anything will be done...I'll call them immediately.

[VicP]

KofV, that's great news. Can't get better than that. Thanks for letting us know.

Victoria.

[Knoton]

I just love happy endings 

[King of Villains]

Okay...another update!!!  It does get better!  One of my friends just texted me and said he's on the way to my house with a DCT carto, and I can just give him one of my replacements when they get here!  He's making an hour round trip to bring this to me!  This is some luck!  His order just came in yesterday and he saw my post on FB about it!!!

[Knoton]

I can only repeat myself.

I just love happy endings, I am a real sucker for them 

[X-Ring]

Sorry to hear of your problems King, but this is an example of why I love TW and this community. 
You get a place to vent your anger/share your experience, members willing to help you out in a pinch, and one short phone call totally solved your problem!

Plus IDK if you really wanted to go get the cigs anyway, I have only been vaping like 5-6 weeks and sometimes I think I want an analog, like after a big meal.

Just the other day I broke, I lit a cig all I got was a crappy hit that felt think nothing and it tasted like someone dumped a full ashtray in my mouth.

Never again my friend NEVER!!!!

[pufferfish]

Hi KV, sorry to hear of your frustrations and really glad that you're sorted out..... the Customer Services at TW really do deliver and are most helpful, given the opportunity to respond to peoples' problems.
They aren't monitoring this forum, so problems need to be reported directly as you just discovered, and the CS is as good a reason as any to remain loyal to TW in my opinion, certainly high on my list of priorities.
I think you may have misunderstood the DOA policy too if you don't mind me saying.... it means that if you find one of your purchases is Dead On Arrival, call CS for a replacement.
It doesn't at all mean that it's your hard luck.... just make the phonecall. 
As for back-up kit.... it's still going to be cheaper than buying a pack of analogues and we all know how bad that would taste after 6 months away...
 
Great to see you have some generous friends, and offers of help from forum members is always made in a spirit of generosity IMHO, we've all been in that bad place you were at....
Vape on, KV, happy for your success at clearing another hurdle on your journey..
 

[RichJr]

Big smiles. Glad to see everything worked out.

[cyborg]

Nice to see you got sorted out KoV 

[eddy-r3]

LOL I to had similar problems with TW and some CE3s smokys....well i ranted off on 1 and then got some great TW Service, my tail was soon between my legs!

I have to admit, best thing to do in situations like this is to contact TW, im sure they appreciate that nothing is perfect and really do value their customers, unlike some.....and i think thats why people stick with TW although (and this is common knowledge) some of their prices are a little high, but for the service you get and quality of product, its a small price to pay.

Ive had nothing but great service with TW (staff wise) so, well done to TW for getting this sorted, its things like this that really will keep your customers loyal!

[Hiigy]

Not so long ago I had a similar experience.  Not an issue with the manufacturing mor idiotic user error.  I use an ego c and lost one of my battery's and the cone with it.  This left me with one in solids use and I managed to screw up the treads and mess up the cone.  Now at current their are no spare parts available to buy separately so I made a post
In anger not aimed at tw but at myself. So I was looking for a fix and broke the base of my cone. So I rang tw cs to ask for a work around to try and fix the problem With the kit (again my fault I broke it being stupid).

Anyway after a couple of mins I went from angry at myself to loving tw and their cs and found a reason to stay loyal.  I now have a new cone they had as spare in my possetion and am very happy vaping away on it I never asked for a new one it was offered without hesitation.  That speaks miles about the products they sell if they are willing to do that kind of thing to help tide a customer over until spares are available I will be here for a while to come

[yeahivape]

This is why its so shitty that this market is still unregulated, anyone can sell whatever they want for whatever price they want and there is really nothing that can be done about it. Until that is of course the FDA or a like government branch decides to not be complete greedy bastards and accept and regulate the vaporizing market. Unfortunately theres not much that we can do until then except try to help each other figure out these problems, share some of the mistakes they made when starting vaping and what not to buy. There is A LOT of trial and error as well as DOA materials and wasted money in this community. I as well strongly believe that when I spend money on a product, especially at the cost of these devices and such that it should work flawless or be replaced but ultimately like I said, until the government regulates this market (if that ever happens) we will just have to either deal with this or go back to those nasty cancer sticks. Myself, I'll stick with vaping.

[Lettie22]

Not so long ago I had a similar experience.  Not an issue with the manufacturing mor idiotic user error.  I use an ego c and lost one of my battery's and the cone with it.  This left me with one in solids use and I managed to screw up the treads and mess up the cone.  Now at current their are no spare parts available to buy separately so I made a post
In anger not aimed at tw but at myself. So I was looking for a fix and broke the base of my cone. So I rang tw cs to ask for a work around to try and fix the problem With the kit (again my fault I broke it being stupid).

Anyway after a couple of mins I went from angry at myself to loving tw and their cs and found a reason to stay loyal.  I now have a new cone they had as spare in my possetion and am very happy vaping away on it I never asked for a new one it was offered without hesitation.  That speaks miles about the products they sell if they are willing to do that kind of thing to help tide a customer over until spares are available I will be here for a while to come

Once again kudos to TW customer service!!!   

[morbid42]

Use condom method to fill new cartos

A popular method! I always just drip liquid in till soaked n leave overnight. Did condom method for s change yest for first time, thing was well soaked, burnt from start lol. Ill  stick to pouring!