Bank Hols

[brew30]

  I have tried to email the UK site for the past two days about a faulty charger that is a month old does anyone know if they are now closed for the bank holidays 

[Astrecks]

Hi Brew,

I'm Sorry you are having trouble with your products. The office will be open tomorrow  and it would be better if you contacted them by telephone:

0845 602 9661

01254 692244

Office opening hours are:

Mon to Fri - 9:00am until 6:00pm

Saturday - 9:00am - 5:00pm

[ukpaul]

I'm Sorry you are having trouble with your products. The office will be open tomorrow  and it would be better if you contacted them by telephone:

So TW don't answer emails then.

[Astrecks]

They do normally, so I cannot explain why they have not replied, but if it is urgent then it is better to telephone

[RichJr]

I've always received a reply via email right away up to 48 hours. If it can't wait 2 business days you should call them to get prompt customer service.

[brew30]

Mystery solved i emailed the US office by mistake they forwarded the email and i now have a reply but my next question is WHY do i need to speak to someone about trouble shooting forgive if I'm wrong BUT if an 18650 trust fire charger has no lights on it, and I've checked the fuse, and the connection then surly you would think it is faulty or am i to stupid to make that decision 

[RichJr]

  lol idk

[Kenneth131]

I very much doubt that tw or any company think this is the case. It would surprise you how many people have not read the instruction manual for items or are misusing products thus they fail.

I agree when you know what your talking about its frustrating to a degree as you know your right yet the company still wants to go over a few points first. This is only natural though, given companies try to ascertain the root of the fault and if it can be resolved before returning great as they dont want people to waste money sending something back that was working all along albeit a charger pretty much works or doesnt.

You also have to remember the company will have to return the item if it holds such a warranty with the manufacturer as they will alaso want to investigate the failure on a safety and design level.

So I understand why companies do go through this process. The only thing that annoys me is when you deal with someone on the phone or through email that has no comprehension of the actual products they are there to troubleshoot.