Tornado booster problems

[l1011]

I am on my 2nd now that has failed in 2 months,  the glue comes off allowing the top part containing the voltage regulator to swing round off its groove.
Is there any way to get a refund?

[ean33]

who ever you purchased it from is responsible for supplying goods of a reasonable quality, if the goods are not, then legally you are a entitled to a refund
if you have been offered a replacement and this has also broken then i would think you would be more than entitled to one
i love the booster but all i have had is hassle, the top coming away from the band is a common fault as far as i can see
the first one broke and it was replaced the second was the same and i put a dab of glue on it and its fine
my advice would be get a torpedo its fantastic and makes the booster look like a piece of crap imo

[bemused11]

but is it a torpedo you have ian? mmmmm ssssssssssssshhhhhhh

[ean33]

kinda, i bought the same model elsewhere before i knew tw were going to stock them

honest guv 

[l1011]

So would it be best to get on to totallywicked or the suppliers in America that sent me the replacement?

[l1011]

I would guess i contact them ( America ) rather than totallywicked as they were the ones that sent me the replacement. 
I have sent them an email ;

Hello,
I have the replacement,  now I have the same problem with this one;
I am on my 2nd now that has failed in 2 months,  the glue comes off allowing the top part containing the voltage regulator to swing round off its groove.
I would like a refund do I contact you or totally wickedeliquid for returns ?

Thanks

[l1011]

Got this reply;  


"I am sorry you are having additional problems with your booster.  Please know that as a manufacturer we can only give replacements.  

If you would like a replacement we can will send you one.  

Sheila "



I will try contacting totallywicked see what they say.
hmm no email contact address for totallywicked?   so i will have to write to them ?!?