TW lost a customer

[Kenneth131]

lol @ wmwilson its true though.

Have you already become a reseller then Kd0afk or you going to be setting up? At least you will be able to provide the best customer service that you think customers should get so i know you will do TW proud

[Astrecks]

I wish you well with your new venture, and I am most confident you will do very well indeed, if you can spend time with the customer setting the product up well you won't have a problem, in fact it is a great feeling when you send a customer home with a new incentive in their life and the ability to do something they never ever imagined possible

[MizzSvensson]

I'm looking in on that re-sellers thing...
How does that work, cause there's not alot of info on the website and i really want to get into this thing Can someone please give me a pointer in the right direction, because I can't really call TW because I live in DK and they are in the UK and it's expensive..

[Kenneth131]

Miss not sure if they do the Reseller thing outside the UK and US but you could just email them and ask. If its something you would be interested in it would be worth a try

[MizzSvensson]

Thanks I'll give that a go

The worst thing that could happen is that they say no

[ceekay27]

TW still has me as a customer. As a matter of fact they also have me as an authorized reseller.

Wow, what a turn around! lol

And in that case I would like to wish you the very best of luck in your new venture

[racy]

Any one interested in becoming a reseller in the USA please feel free to email me partner@totallywicked-eliquid.com. A small investment is required to purchase stock. If you have a store all the better but some of our best resellers started locally at flea markets or selling to colleagues etc.

[kd0afk]

Maybe I spoke too soon. I just tried to log on to my wholesale account and got all kinds of errors like my email is not found on the database. I guess that's what you get for complaining.

[danwldr]

Maybe I spoke too soon. I just tried to log on to my wholesale account and got all kinds of errors like my email is not found on the database. I guess that's what you get for complaining.

lol...and then the table turned!
Oh well,at least you can call them up to complain eh!

[aschaen]

I read this and felt that I needed to give my two penny worth!

I have now been using TW for long enough to vouge for their respectability as a company.  I have had many orders that come in fantastic time and without problem.  If I wanted any information their customer help service is second to none!  From what I have read TW have acted honorably and correctly in this instance.  They have done all they can to help kd0afk and yet still you go on as if they have stolen your kidneys.  USPS is and always will be not the best postal service and DO loose things on a regular basis.  If you have had no problems with them well you are lucky but if you speak to people I am sure that you will find many people who have issues with them!  I know that I do.

The other thing is that it is $10 case... that is what... £6 in England.  I mean come on all this fuss and hoo har about just £6.  I bet I have lost that down the back of the sofa on more than one occasion.

You need to relax kd0afk and relise that TW are supported by the hundereds of people on this forum that have had numerous dealings with them and never had a problem.  You just seem to be making a big fuss over nothing.

@TW  Keep doing the good work and bringing fantastic products our way.  I shall not be leaving you !. 

Oh and parting words.... kd0afk you will be hard pressed to find anyone who has as good products as TW and at the fantastic prices that they sell them for!!!!

Happy Vaping!!

Valroc

Well said!!

I was just saying today how amazing TW is in their products, support, and community. They are NOT a dime a dozen, as the post originator states. You will not find another ecig company like this, where you can feel cared for and that you are a part of something.

While I understand the frustration with USPS, no one else can be blamed for that. Perhaps this is one customer TW can do without?

[Astrecks]

Maybe I spoke too soon. I just tried to log on to my wholesale account and got all kinds of errors like my email is not found on the database. I guess that's what you get for complaining.

I'm sure it's just a glitch, which should soon be dealt with via a phone call. I can assure you TW do care very much for all their customers.TW has a fantastic, enthusiastic Customer Care team.

When you are in business there is no easy option but to strive for what you believe in and make it happen

[kd0afk]

Maybe I spoke too soon. I just tried to log on to my wholesale account and got all kinds of errors like my email is not found on the database. I guess that's what you get for complaining.

I'm sure it's just a glitch, which should soon be dealt with via a phone call. I can assure you TW do care very much for all their customers.TW has a fantastic, enthusiastic Customer Care team.

When you are in business there is no easy option but to strive for what you believe in and make it happen

Got a return call this morning and it seems that you have to place an order with a certain time period. I missed that deadline so I have reapplied. This should be fun.

[MissNykki]

kd0afk, I may be speaking out of turn here, but please believe that I am saying the following from a good place in my heart.
It seems as if you feel the world is out to get you, as I am seeing a pattern in the topics/replies that you post. From where I'm sitting, as a mere observer, it seems as if that this/these debacle(s) can have a positive side, and that is a learning experience..for you, for TW, and for customers/future customers as well. It shows the integrity at which TW's mission statement is founded on, which also comes from a good place in their hearts as well as their business sense.
It seems as if you are acting out based on how you have been treated using experiences from your past as a reference. This can be turned into a positive as well, as a re-seller you can give the customer service to others that is deserved, as happy, satisfied customers are the lifeblood of a company (and their employees!).
I don't believe that there is a conspiracy here to make you "pay" for complaining. It seems as if every issue that has been discussed on this forum has been a misunderstanding/miscommunication issue, which happens from time to time. I apologize for making an assumption here, but it doesn't benefit anyone to project past negative experiences onto someone else, you can't make someone "pay" for how you've been treated in the past.
Speaking from my personal experiences from a beyond effed up life, as a defense mechanism we may fall into the "the world is out to get me" quicksand. It is learned behavior, and changing that view is a learned behavior also. It's hard as hell, but it's worth it in the end.

Like I said, I hope that I am not over-stepping my boundaries here, it is *NOT* my goal to make you feel attacked, or like I'm calling you out or anything, I'm just trying to (hopefully) help a fellow human being (remember :we all bleed red) and pay forward what I have been taught. Thanks for listening.

[real-player]

very well put miss nykki

[MissNykki]

Why thank you kind sir! My life's goal is to try to make any small corner of the world that I am part of a better place for all.

[Aussie]

G'Day all.

Haven't read all of the replies to this topic but I would like to express my thoughts.

It's my view that a good company should bend over backwards to satisfy its customers.  If goods are faulty the company should pay for the return postage and make good the transaction.  All it takes is a good policy and good communication between parties.

My first order with TW equated to my receiving well out-of-date bottles of liquid.  TW's response?  It was a printing error. We don't live with the kangaroos here in Oz!

[real-player]

well there was a printing error on one batch of liquids which were sorted out straight away

G'Day all.

Haven't read all of the replies to this topic but I would like to express my thoughts.

It's my view that a good company should bend over backwards to satisfy its customers.  If goods are faulty the company should pay for the return postage and make good the transaction.  All it takes is a good policy and good communication between parties.

My first order with TW equated to my receiving well out-of-date bottles of liquid.  TW's response?  It was a printing error. We don't live with the kangaroos here in Oz!

  maybe u should have read all the posts in this topic as all has been sorted   as for t.w,s policy's there are bang on the money ive never had a problem that cannot be sorted out with a phone call or email,

will this thread ever end
                           r.p

[FredSpencer]

  maybe u should have read all the posts in this topic as all has been sorted   as for t.w,s policy's there are bang on the money ive never had a problem that cannot be sorted out with a phone call or email,

Neither have I had a problem that wasn't sorted very well, but that doesn't mean others haven't.

will this thread ever end
                           r.p

Possibly, but only if there's nobody buying anything anymore.   

[kd0afk]

All problems are worked out, I am still a customer,
TW ROCKS!!!
Please close this thread